Refund Policy

30-day money-back guarantee

Mirror is operated by K2 graphics ltd. If you are not satisfied with your Mirror Premium purchase, you can request a full refund within 30 days of your order date — no explanation needed.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or contact our support channel and we will raise it with Paddle for you.

Refunds are returned to the original payment method. Your bank or card issuer may take a few business days to show the credit.

Cancelling your subscription

You can cancel your monthly Premium subscription at any time from the customer portal. Cancelling stops future renewals; you keep Premium access until the end of the period you have already paid for. The free Basic try-on remains available after cancellation.

Renewals

If a renewal charge was unexpected, contact us or Paddle within 30 days of that charge and we will review it under this policy.

Statutory rights

This policy sits alongside, and does not limit, your statutory consumer rights, and alongside Paddle's refund policy.